Terms of Use
In short: Ember Isle is free to play. Gems, pets, hats and other in-game items are part of the game, not real money, and you can't sell or swap them for money. Purchases go through Google Play, and Google Play's refund rules apply. Play fair, and enjoy the islands. Nothing here takes away rights you have under the consumer laws of your country.
1. Who we are and what these terms cover
These terms are an agreement between you and SideQuest Studio ("we", "us"), based in Austin, Texas, USA. They cover the Ember Isle game for Android (the "Game") and this website. By installing or playing the Game you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Game.
You must be at least 13 years old to play. If you are under the age of majority where you live, please read these terms with a parent or guardian, who must agree to them for you, and ask before buying anything.
2. Your license to play
We give you a personal, non-exclusive, non-transferable, revocable license to install and play the Game on Android devices you own or control, for your own non-commercial entertainment. We keep all rights in the Game, including its art, music, characters, code and name. Please don't copy, sell, rent, modify, decompile or reverse-engineer the Game, or redistribute it, except where the law allows you to.
3. In-game items, gems and purchases
- Virtual items. Gems, pets, hats, tools, resources and other in-game items ("Virtual Items") are a limited license to use content inside the Game. They have no value outside the Game, are not money or property, and can't be exchanged for money, sold, traded or transferred, except where the law requires otherwise.
- Buying. Purchases are made and paid through Google Play and are also covered by Google Play's terms. Prices are shown in the Game before you buy. We never see your payment details.
- What you get. Each purchase is described in the shop before you buy (for example "500 Gems" or "No Ads"). Items are added as soon as Google Play confirms your payment. No purchase contains random items.
- Restoring. "No Ads" and the Starter Pack are linked to your Google account. If you reinstall the Game or move to a new device with the same Google account, tap Restore purchases in the Shop or Settings. Gems and other items you have earned or bought are kept in your saved game on your device, so keep your device backups on (see Support).
- Refunds. Refunds are handled under Google Play's refund policy. You can ask Google Play for a refund yourself; if you have a problem with a purchase, write to us at support@sidequest-labs.com with your Google Play order number (it starts with "GPA.") and we will help. If a purchase is refunded or charged back, the items it gave may be removed. Your statutory rights, including any right to cancel under the law of your country, are not affected.
- Changes to items. We may change, rebalance or retire Virtual Items and game features as the Game develops. We won't remove an item you paid for without good reason, and if we stop offering the Game we will give reasonable notice where we can.
4. Ads
The Game is free because it shows ads. Bonus videos are always optional and give the reward shown on their button. A short ad may play after "Save & Exit" to the title screen, never during play, and not at all if you buy "No Ads". Ads are provided by Google AdMob; see our Privacy Policy for how ads use data and how to change your ad choices.
5. Playing fair
Please don't cheat, use hacks, modify the Game or its save files to get items you haven't earned or bought, interfere with ads (for example with tools that fake ad views), or use the Game in a way that breaks the law or harms others. If you do, we may stop supporting your copy of the Game.
6. Updates and availability
We may update the Game to fix problems, add content or meet store and legal requirements. Some updates may be needed to keep playing. The Game is a single-player game whose progress is saved on your device; we can't recover a saved game that was deleted from a device. We try to keep the Game running well, but we can't promise it will always be available or free of bugs.
7. Our responsibility to you
We provide the Game "as is" and "as available". To the extent the law allows, we disclaim warranties that are not expressly stated in these terms, and we are not responsible for losses that were not reasonably foreseeable, or for indirect or consequential losses. To the extent the law allows, our total responsibility to you for any claim about the Game is limited to the amount you paid us for the Game and in-game purchases in the 12 months before the claim.
Nothing in these terms limits responsibility that can't be limited by law, such as for death or personal injury caused by negligence, for fraud, or your rights as a consumer under the law of the country where you live.
8. Ending these terms
You can stop using the Game at any time by uninstalling it. We may end your license if you seriously break these terms. Sections 3 (on the nature of Virtual Items), 7 and 9 continue to apply after these terms end.
9. Law and disputes
These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and can bring a claim in your local courts. Before going to court, please contact us: most problems can be solved quickly by email.
10. Changes to these terms
We may update these terms, for example when the Game changes or the law requires it. We will post the new version on this page with a new "Last updated" date, and for important changes we will also let you know in the Game. If you keep playing after a change, the new terms apply.
11. Contact
SideQuest Studio
Austin, Texas, USA
Email: support@sidequest-labs.com
Google Play is a trademark of Google LLC. Google is not a party to these terms and is not responsible for the Game.